Customer Service

Customer service with us is not a number that goes unanswered. This page sets out how to reach us, when, and what to expect in each case.

Contact channels

• WhatsApp — the fastest. Send photos of the items and receive a direct estimate.
• Phone — for enquiries that need discussion or an urgent appointment.
• Email — for requests that need attachments, or for companies.
• The site form — you receive a written reply you can refer back to later.

Working hours

From 7 am to 11 pm every day of the week. Requests through the site and WhatsApp are received 24 hours a day, and we reply to what arrives outside working hours in the first working hour.

What do you expect in each case?

• A price request: a reply with the price, the suggested vehicle and the date available.
• An enquiry about a shipment: the latest recorded update, and the next step with its expected date.
• A change of date: confirmation of the new date.
• A complaint: the report is received, then followed up until it is closed.

How do you make our reply quicker?

Send in your first message: the pickup and delivery cities, the type of items and their approximate number, the floor and whether there is a lift, and the date you prefer. These four save a whole round of questions.

Do you have a remark on the service?

Send it to us directly. A remark that reaches us fixes what we cannot see ourselves, and a written complaint is more use to us than a customer who leaves in silence.